Standard Shipping: $5 flat fee across Canada; Standard Delivery Time: 3–7 business days

Shipping Policy

Shipping Methods: We offer standard shipping to addresses within Canada. Shipping costs and delivery estimates are provided at checkout.

Shipping Methods and Timelines: We are delighted to offer shipping services for our valued customers. We strive to ensure the prompt and secure delivery of your orders. Upon placing an order, you will receive an email confirmation with details of your purchase.

Processing Time: Orders are typically processed within 1-2 business days from the date of purchase. Our team works diligently to fulfill orders promptly, ensuring they are packed securely and ready for shipment.

Shipping Destinations: Currently, we ship within Canada. Please ensure that you provide a physical address for delivery when placing your order.

Shipping Costs: Shipping costs are calculated based on the weight of your order and the destination. The shipping cost will be displayed during the checkout process before you finalize your purchase. We offer competitive shipping rates to provide you with the best value for your money.

Delivery Estimates: Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3–7 business days to arrive after processing, while it is available for faster delivery.

Tracking Your Order: Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.

Delivery Issues: If you encounter any issues with the delivery of your order, such as delays or missing items, please contact our customer service team immediately. We are here to assist you in resolving any shipping-related concerns promptly.

Returns Policy

Our Commitment to Satisfaction: We want you to be completely satisfied with your purchase from Aroma Blends. If, for any reason, you are not satisfied with your order, please contact our customer service team and review our refund policy to ensure your peace of mind.

Return Eligibility: To be eligible for a return, the item(s) must be unused, in its original packaging, and in the same condition as when you received it. You must provide proof of purchase, such as your order number or receipt, to initiate the return process.

Initiating a Return: To initiate a return, please contact our customer service team within 30 days of receiving your order. Our team will provide you with detailed instructions on how to return the item(s) and address any questions you may have about the process.

Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving damaged or defective items. We recommend using a trackable shipping service or purchasing shipping insurance for added security.

Refund Process: Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to the original method of payment within 7 business days. Please note that processing times may vary depending on your financial institution.

Exchanges: No exchanges.

Damaged or defective items

Quality Assurance: At Aroma Blends, we take pride in the quality and craftsmanship of our products. However, if you receive a damaged or defective item, we sincerely apologize for any inconvenience caused.

Reporting Damages: Please report any damaged or defective items to our customer service team within 7 days of receiving your order. Include photographs of the damage or defect to expedite the resolution process and ensure a prompt response from our team.

Resolution Options: Depending on the nature of the issue, we will work with you to provide a replacement item, issue a refund, or offer store credit for future purchases. Our goal is to resolve any quality-related concerns to your satisfaction.

Return policy 30 days if unopened and unused. Final sale for used items.